Are you a proactive problem-solver with excellent communication skills? Do you thrive in a fast-paced environment and enjoy managing operations from A to Z? If you have a talent for customer satisfaction and an eye for detail, we are looking for you! Join our team as an Account Executive Groupage and play a pivotal role in ensuring smooth and efficient transportation solutions for our clients.
Objective:
As an Account Executive Groupage, you will be responsible for end-to-end operational file management, ensuring high-quality service and seamless communication with all stakeholders. Your role is vital in maintaining customer satisfaction, solving logistical challenges, and delivering exceptional results in a dynamic environment.
Job description:
- Operational File Management: Managing shipment dossiers from start to finish within our ERP system, ensuring accuracy and efficiency;
- Stakeholder Communication: Building strong relationships with clients, transporters, and other internal and external stakeholders;
- Customs Compliance: Ensuring shipments comply with customs regulations in destination countries and preparing all necessary documentation on time;
- Customer Communication: Proactively updating clients about the progress of shipments, alleviating any concerns, and maintaining high levels of customer satisfaction;
- Problem Solving: Creatively and proactively finding solutions to issues during the execution of transport assignments, keeping all involved parties informed;
- Collaboration: Working closely with our internal operational services to ensure a seamless and stress-free customer experience.
Your talents:
- Proven experience in operational file follow-up and administrative tasks;
- You are fluent in English, knowledge of Dutch and French is a plus;
- Familiarity with customs procedures and transport regulations is a plus;
- Your adaptable and open to change in a dynamic environment;
- You can perform well under pressure and are able to handle multiple priorities.
Our offer:
As Account Executive for Groupage in the Moving division, we offer you:
- A challenging position in an international environment;
- A competitive salary package with numerous benefits, flexible working hours where working from home is also possible, in addition to the leave days granted by the sector you will also have an extra day off on your birthday, ...;
- Ample training and development opportunities both internally and externally;
- Working in a small team where collegiality is important.
Location:
Kyiv, Ukraine
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