Do you dream in 1s and 0s and have a sixth sense for IT mishaps before they even happen?
Then we might just have your dream job!
We’re on the hunt for a Support Engineer to join Gosselin Germany. You’ll be the hero behind the helpdesk – calmly battling bugs soothing struggling software users and gently explaining procedures.
Objective:
You will be our go-to person for internal customers when tech throws a tantrum. Whether it’s a moody printer a confused piece of software or a rebellious mobile device – you’re on it! With a service-first mindset, you’ll tackle each ticket like a pro using our trusty Servicedesk+ tool and the mighty ITIL method as your guide.
Job description:
- Be the first friendly voice our internal users will hear when they hit an IT bump;
- Log calls into our Servicedesk+ system like the organized legend you are;
- Solve incidents step-by-step, following ITIL standards like a real troubleshooter;
- Make sense of vague descriptions;
- Show first-timers the ropes of our service portal with patience;
- Document solutions so your fellow engineers can reap the benefits of your brilliance;
- Help make our IT-services even better – your ideas matter!
- Admin Just 10-15%. The rest? IT-action all the way.
Your talents:
- Bachelor’s degree in IT of equivalent knowledge built through experience;
- You know your way around Microsoft 365, ITIL, Teams, VMWare en/of VDI;
- Strong communication skills;
- Fluent in German and English;
- Independent, proactive and always ready to roll up your sleeves.
What's in it for you? :
As Support Engineer at ITS Germany:
- An exciting role in a truly international environment;
- A company car, a competitive salary with extra perks like hospitalization insurance, meal vouchers, flexible working hours, possibility to work from home; bike leasing, an extra day off on your birthday;
- Loads of learning and development opportunities;
- A tight-knit team where collaboration isn’t just a buzzword.
Location:
Gosselin
Mannheim - Germany
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