ITS Support Engineers Germany

Are you a service-minded ITS Support Engineer who thrives on solving technical challenges? Do you feel at home in a hybrid IT environment where cloud and on-premise systems come together? Are you passionate about ticket management, infrastructure support, and creating a true ‘WOW’ experience for end users? Then you might be the colleague we’re looking for to join our ITS team in Germany.
 

Objective:

As an ITS Support Engineer, you play a key role in ensuring a stable, secure, and high-performing IT infrastructure within our international organization. You combine technical expertise with a service-oriented mindset and actively contribute to the optimization of our hybrid cloud environment. You are not only a problem solver, but also an ambassador of our ITS mission, vision, and values.

Job description:

• You handle IT requests and incidents via ServiceDesk+ and ensure fast, sustainable solutions;
• You configure, maintain, and optimize servers, networks, databases, and hardware;
• You support M365, Azure AD, Intune, and Exchange, and manage user accounts and mobile devices;
• You streamline repetitive tasks using PowerShell and other scripting tools to improve efficiency;
• You manage firewalls, VPNs, and IAM, and contribute to audits and compliance with ISO27001 and NIST/CMMC standards;
• You document processes, share expertise within the team, and actively participate in improvement initiatives.

Your talents:

• You hold a degree in an IT-related field and bring several years of hands-on experience.
• You are well-versed in M365, Exchange Online, Azure AD, Windows Server (2008–2022), VMware, and VDI. You’re comfortable working with monitoring tools, Intune, ServiceDeskPlus, and scripting languages such as Bicep or ARM. A basic understanding of project management and SDLC is considered an asset.
• You communicate fluently in both German and English and demonstrate a strong sense of ownership and accountability.
• You have a sharp analytical mindset and a proactive, customer-focused approach to problem-solving.

What's in it for you? :
As Support Engineer at ITS Germany:

• An exciting role in a truly international environment;
• A company car, a competitive salary with extra perks like hospitalization insurance, meal vouchers, flexible working hours, possibility to work from home; bike leasing, an extra day off on your birthday;
• Loads of learning and development opportunities;
• A tight-knit team where collaboration isn’t just a buzzword.

Location:
Gosselin
Simmern- Germany

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