FIDI - How four little letters can make the difference for your move

When you move, you are not only relocating your closet and kitchen table, you’re moving your entire life. In order to ensure this all goes smoothly, it’s best to call in a professional. You will recognize these companies by the FIDI certificate. Gosselin Mobility Belgium is one of the companies that bears this quality seal.

What is a FIDI certificate?

FIDI (International Federation of International Movers) is the global trade organization of professional mobility companies. The federation represents over 600 moving companies in more than 100 countries. A FIDI certificate is one of the highest international quality seals a moving company can receive.

Gosselin Mobility’s office in Deurne has been the proud owner of this certificate for a few years now. The certificate was renewed once again after a recent independent screening. And since the results were impeccable, Gosselin Mobility also received the special “top performer” designation. Gosselin Mobility’s employees at Brucargo also received the certificate.

Why is the certificate so important?

Moving can often be a stressful and frightening experience, so it’s a good idea to go with an international mobility company you can trust. This trust starts when your possessions are packed up and continues until they are unpacked at your new destination. For prospects and clients, the FIDI certificate is proof that Gosselin Mobility Belgium satisfies the strictest standards in the sector. The bar continues to be set higher and higher, with new quality requirements often being added.

How do companies get these certificates?

A FIDI certificate is valid for three years, and a company can only receive it after a positive audit by the independent body EY. In order to renew it again after three years, a complete new screening is necessary. EY conducts screening of the organization, evaluating aspects such as operations, customer service and supply chain management. Suppliers and subcontractors must also satisfy quality requirements in order for the company to retain its certificate.

How do you apply FIDI requirements in practice?

Every organization that has been awarded the FIDI certificate works according to the same guidelines, the PCG (FIDI Professional Cooperation Guidelines). These guidelines prescribe how two FIDI-certified companies must work together. This results in a certain guaranteed level of quality starting from the original inquiry to the delivery at the destination. Gosselin Mobility Belgium has a sales and customer service team that is fully trained to process orders according to these PCGs.

On this picture (from left to right)
Nathalie Luyckx (Quality Manager) - Anja Brosthardt (Operations Director) - Inge Van Moere (Manager Service Delivery)

About Gosselin Mobility

Gosselin Mobility is a leading provider of international moving and relocation services. Our clients are  multinationals, relocation management companies, expats, diplomats, military personnel and private persons. Gosselin Mobility has 56 offices in 34 countries and has a strong presence in Europe, Eastern Europe, Russia, the Caucasus and Central Asia.

Gosselin Mobility is a division of the Gosselin Group that has its headquarters in Antwerp, Belgium. The company was founded in 1930 and employs 800 co-workers that generate more than 300 million euro in turnover.