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“It is with great pleasure that we note your performance on the FAIM 3.1 Compliance Procedure as verified by Ernst & Young. The quality assessment you have just undergone is the toughest and most strenuous in the industry and we commend you on your results,” Jesse Van Sas, FIDI General Manager, wrote to Marc Smet, CEO of the Gosselin Group.
“We were confident in our organization,” Sylvia Ciubotaru, Deputy Director of Gosselin Mobility Russia explains, “Reaching full compliance again was a confirmation of the work we have been doing over the years. Nevertheless, the path towards the audit is always a bit stressful.”
FIDI Global Alliance is the only network of global mobility specialists who comply with an internationally recognized quality standard. To be accredited by FIDI, a company must comply with over 200 quality requirements which cover every aspect of the administration and performance of an international removal. These consider every facet of a moving company's operations and services to customers, procedures, staff training, vehicle and warehouse maintenance and facilities.
Gosselin has consolidated its position as a mover of choice on the diplomatic and corporate market in Russia. “We have to be top ranked in Russia. Local and international customers request the certificate and really see it as a quality seal,” Ciubotaru elaborates, “it was certainly a refreshment of procedures and instructions to follow for my sales and operations team. We are heading into 2018 with added confidence.”
As FIDI companies work to a worldwide common standard for managing and performing international moving services in a uniformed, quality-minded and effective way. It also provides a transparent mechanism that ensures that the standards remain high.
“From a customer's point of view, a FAIM certified company gives the person who moves and the HR/Procurement department organizing the move confidence that the company knows the business and has the resources and know-how to do the job properly,” Ciubotaru concludes.