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People who understand the story behind a move make all the difference
As Benelux manager in the moving division, Madeline is the glue that holds the sales, customer service, pricing and operations teams together.
“The story of how I came in contact with Gosselin is an unusual one,” Madeline tells us. “In my previous job, one of my customers was using Gosselin to move from Italy to Portugal. During the move, one of the drivers got into an accident. The communication with Barbara Savelli at Gosselin went so well, and I was truly impressed. I decided to apply for a job there. Customer care is so important: if you can properly assist customers during an unexpected event, they are often even happier than they would have been if nothing had gone wrong.”
“If there a particular item that is very important to your customer, we dedicate extra attention to that item. These little things ensure that your customer doesn’t get the feeling their move is just another one on a long list. Thanks to IT applications such as Moveware, it’s possible to share important information like this with all of the divisions and movers. Anyone who understands the story behind a move can really make the difference.”
Madeline started her job at Gosselin six months before the corona outbreak. “The timing meant that we were never all at the office at the same time. I still feel very welcome, even from a distance (laughs). I really love this job. You can feel the intimacy of a family business even though it’s an international setting.”
“Watching television series is not my thing! I already spend hours on a chair during the day so during my free time, I try to get as much out of life as I can. Swimming, cycling, running, working in my garden or perhaps getting a second master’s degree. You name it.” Madeline has already run eight marathons and wants to start cycling from the Netherlands to Deurne once a week soon. “I already bought a special Gosselin cycling outfit,” Madeline jokes. “I might has well advertise while I’m on the road.”
Founded in 1930, Gosselin currently employs more than 800 people who generate total sales of over 300 million Euros. Gosselin’s headquarters is located on the Albert Canal in Deurne where the container terminal connects the Port of Antwerp Bruges and the Port of Rotterdam with the European hinterland. With 56 offices in 34 countries, the company has strong representation in Europe, Eastern Europe, Russia, the Caucasus, Central Asia and China. The Gosselin Group consists of two divisions: Gosselin Moving and Gosselin Logistics.
Gosselin Moving handles international moves for multinationals, expats, diplomats, military personnel and private individuals.
Gosselin Logistics provides logistics services to businesses, with activities ranging from forwarding, warehouse storage and container processing to industrial logistics projects for heavy machinery and entire factories.