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Gosselin Mobility works closely with over 450 moving agents from every corner of the globe. Dennis Van Den Bussche is one of these ‘faces’ who is in daily contact with these agents. Our pricing specialist tells us more over a cup of coffee.
Dennis started out as a moving coordinator eight years ago. Over the years, his interest in the pricing aspect steadily grew, and eventually he became a pricing manager at Gosselin Mobility. “Among other duties, I plot out the pricing policy for Belgium, Germany and the countries where we don’t maintain a physical office,” Dennis explains. “Together with my pricing colleagues from Italy, UK and Switzerland, we form the agent relations team.”
“Although we work with moving agents all over the world, this is particularly the case in the regions where we don’t have our own offices, such as the United States. Starting and strengthening a partnership gives me a lot of satisfaction,” Dennis says. “I never try to aim for a win-win situation. I always try to achieve a win-win-win situation in which both the partner company, Gosselin Mobility and the customer all derive benefits from the partnership. Every day I try to strike a balance between the best possible service and the best possible price.”
“The great thing about this business is that we all speak the universal mobility language. Whether you are Argentinian, Japanese, American or Turkish, young, old, man or woman, Christian, Muslim, Jewish or Hindu, no matter what your background is, we understand each other across borders. This also applies to countries that might not always have good diplomatic relations with each other on the political stage. Close friendships can be made even across all these barriers,” Dennis continues. “I often work with figures and spreadsheets, but mostly with people. If by the end of the day my colleagues and I have been able to make sure a move is successful, then my mission is accomplished.”
Dennis has never met the majority of the agents in person. “An agent will drop by on average once a week. After our meeting, I always give them a tour. Our companies may operate in similar ways, all the more so because we work with agents who, like us, are also members of FIDI and IAM. The visitors are often really surprised about the size of our facility in Antwerp,” Dennis says. “Anyone who wants to come see us is welcome! We always have coffee and Belgian chocolate ready for our guests!”
In a previous life...
... Dennis made dentures. “Aside from a diploma in marketing, I also have a dental technician diploma,” Dennis laughs. “It didn’t take me long to realize that making implants, crowns and dentures for the rest of my life was not the job of my dreams. This is why I decided to change course completely eight years ago. I started as a move coordinator and felt the click immediately.”
About Gosselin Mobility
Gosselin Mobility is a leading provider of international moving and relocation services. Our clients are multinationals, relocation management companies, expats, diplomats, military personnel and private persons. Gosselin Mobility has 56 offices in 34 countries and has a strong presence in Europe, Eastern Europe, Russia, the Caucasus and Central Asia.
Gosselin Mobility is a division of the Gosselin Group that has its headquarters in Antwerp, Belgium. The company was founded in 1930 and employs 830 co-workers that generate more than 300 million euro in turnover.